Frequently Asked Questions

Your questions about safety, answered. Get pre-travel answers as well as find out more about our chauffeurs, coronavirus and more, for the ultimate safe and secure private car hire service.

Learn more about our Safety Road Map.

Frequently Asked Questions

Can we transport workers to and from hospitals?


Can we drive passengers of ill health in and out of hospital?

Yes, but people should not use our chauffeur service if:

  • They have symptoms of COVID-19, such as a new, continuous cough or a high temperature
  • If any one in their household are self-isolating due to experiencing symptoms of COVID-19.
Can we carry passengers with accessibility issues while maintaining social distancing?

We will do all we can to assist disabled passengers. We will follow the guidance and advice on measures that chauffeurs and passengers can take when it is not possible to maintain proper social distancing. Please discuss your passenger requirements with us.

Can we supply and drive funeral cars for passengers?

Yes. Please accept our heartfelt condolences. We have since inception offered chauffeur-driven funeral cars and limousines for passengers. We do not provide hearses or other funeral services, apart from supplying wreaths or fulfilling other personal passenger requests. Please discuss your passenger requirements with our emphatic and supportive team.

Can we transport people to and from airports?

Absolutely. We offer a seamless meet and greet airport transfer service.

Do our vehicles have protective barriers between passengers and their chauffeur?

No. Currently, we are not permitted to install any sort of barrier between the passenger and the chauffeur. However, our executive chauffeur-driven cars and MPVs offer superior legroom to help you arrive at your destination feeling safer and more relaxed.

Which is the safest chauffeur-driven car during the Coronavirus?

All of them. The Mercedes-Benz S-Class has pioneered safety enhancements throughout its long line as the flagship of the Mercedes executive car/luxury limousine model line. But the Mercedes-Benz V-Class offers more space. A social distance friendly 2.5 metres on our extra long V-Class fleet. The behemoth Bentley, elevated Range Rover & stately Rolls-Royce vehicles are large, super-luxury limos. With very generous legroom. We believe that this distancing may help reduce transmission. All of our cars, have state of the art automotive air-conditioning systems. Sophisticated air-filtration systems to extract air from the car, and replace with filtered and conditioned air. We are told that Good ventilation may help reduce transmission, so opening the windows, subject to fair conditions may be wise to further improve the throughput of air. The most eco-friendly way would be to turn off the air-conditioning and just have the windows open. But during this tragic COVID-19 pandemic, we advise extracting air-con turned on, with the windows open a little. Learn more about our safe private cars.

Where is the safest place to sit in an executive car or MPV?

Behind the driver, to the left if possible (we drive on the right hand side of the road in the UK). Sorry, we must insist on one car per passenger, unless passengers are all from the same lockdown household. We suggest people don’t sit facing each other too.