Frequently Asked Questions

Airport FAQ

How will we meet the chauffeur at the airport?

After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call 02084004829 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight is seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

How long does it take to get from Heathrow Airport or Gatwick Airport into Central London?

Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Do fares include parking and tolls?

Parking and tolls are not included, they will be added to your final invoice but are kept to cost price.

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle) we divide the hour into 15 minute segments.

Chauffeur and Driver FAQ

Will the chauffeur drive in excess of any speed limits?

Absolutely not! None of our chauffeurs will ever speed.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with iChauffeur. What is said in the car, stays in the car.

Will my chauffeur chat to passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur use a mobile phone whilst driving?

Absolutely not! This is against the law.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

Absolutely! They always wear dark suits, shirt and tie.

General & Booking Questions

Can I order a car to take me to a restaurant and a separate order to take me back so I am not paying for the driver in-between?


Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking.

How do I book?

Telephone: + 44 (0)208 4004829 or Book online securely.

How far in advance do I need to book?

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period.

Can I set up an account/pay by invoice?

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

Do young children count as passengers?


When do I pay for my booking?

We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice we will take all payments before travel.

I’m bringing a baby, do you provide baby/child seats?

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.

Pricing and Tariff FAQ

Will my vehicle be clean?

All vehicles are washed daily and are regularly valeted.

Will my vehicle be safe?

Safety is always our top priority. All of are vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeurs responsibility to check the oil, coolants and tyre pressures on a daily basis.

Will the vehicle have umbrellas available?


Do you have a price list?

Yes, please visit our tariff page.

Will I be charged extra for entering the congestion charge zone?

No, all our prices include the congestion charge.

Do you offer discounts if I book regularly or require many cars?

Yes, we do provide discounts. Please speak to our team about this.

Do your prices include VAT or is VAT extra?

VAT is extra at 20%

Is there a special charge for bank holidays or Christmas?

We only charge extra on Christmas day and new years day.

Vehicle FAQ

Can I charge my phone in the vehicle?

Car-chargers for Blackberries, iPhones and some other mobile phones are available in your car.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge to our Clients.

How old are your vehicles?

Apart from our vintage vehicles, our cars are usually less than 3 years old.

I hate to smell smoke in a car, is the car non smoking?

Yes! We will however cheerfully stop for smoke breaks as requested.

Can I eat and drink in the vehicle?

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Can I choose a certain colour of vehicle?

Yes, most of our cars are black or silver but we do have a few other colours to choose from.

Do your cars have on-board entertainment?

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and WiFi. If this is one of your requirements please specify when booking the vehicle.

How much luggage will fit in the back?

The Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series & Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Lexus will hold 1 large case and 2 smaller carry-ons. The Mercedes V-Class can hold 7 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.

Wedding FAQ

Can you provide a car for the Bride and Groom after the wedding reception to their wedding night accommodation?

Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.

Are wedding cars limited in the amount of trips they make for the wedding party?

Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.