Be Safe. Travel Safe. Stay Safe.

Private Hire Safety

Passenger & Chauffeur Safety Guidance

For the latest travel advice, private hire safety protocols and how we’re responding to coronavirus (Covid-19).

Safety first

Wash your hands

Please wash your hands before and after each journey

Free tissues

Please use the free tissues provided

Wear a mask

Please wear a facial mask inside the vehicle

No handshakes

No handshaking and other physical touch please

Passenger safety

Information and tips for clients and guests

Right from the start of the COVID-19 pandemic we’ve been actively monitoring the latest advice from the scientific world. We are continually working to help keep those who rely on our services healthy and safe.

Passenger wearing mask

Contactless Travel

Driving touch-free travel confidence

Contactless travel is our own concept. It keeps contact between passengers and chauffeurs down to a bare minimum. The protocol puts the chauffeur in charge of the passenger. Building on and exceeding the Department of Transport’s new guidance, our world-leading road map to safer private chauffeur hire.

Contactless Travel Safety chauffeur & passenger

Chauffeur safety

Chauffeur guidance and training resources

We’ve put together a comprehensive and solid set of procedures to help keep you and your passengers safe while driving. From our contactless travel protocol, to sanitisation procedures, we’ve designed a safer experience for all our chauffeurs. We’re in this together.

Safety: Face mask Chauffeur with Sunglasses in Mercedes V-Class, in London

‘Our members iChauffeur have shown a fantastic example of best practice and for the Private Hire Chauffeur industry to work towards passenger safety. With the government wanting the travelling public to avoid mainstream public transport, they have set the bar high with their virus prevention measures.’

The Licensed Private Hire Car Association | (LPHCA)

For your safety

Temperature check

Chauffeurs will send you their temperature before collection

Social distancing

Maintain 2m social distancing outside the vehicle

Hand sanitiser

Please use the free hand sanitiser

Luggage sanitisation

Your chauffeur will offer to sanitise your luggage

Chauffeur V-Class sanitisation
Sanitise. Drive. Sanitise. Repeat.

Raising the bar with ‘Double Clean’ touch point disinfection.

Client in mask in rear of chauffeur driven Mercedes-Benz by the Thames, London
Frequently Asked Questions
Your questions about safety, answered.

Questions about safety? View our frequently asked questions.

Chauffeur wearing a coronavirus mask in a V-Class
Vehicle Safety
Size matters: Supersize your ride.

The safest and most spacious chauffeur-driven luxury vehicles.

Reimagining, & redefining safer luxury travel

For coronavirus and beyond

We are the world’s first private car hire service to bring these innovations into our daily practice:

  • Contactless travel method – Go touch free
  • Double Clean sanitisation standard – before and after any journey
  • Hand-held UVC light disinfection of touch points and personal items
  • Chauffeur temperature testing
  • Coronavirus testing for chauffeurs
  • No industrial strength cleaning – with risks of exposure to toxic chemicals
  • Fully trained chauffeurs to help you stay safe
  • 24/7 Telephone Support for client and chauffeur – 020 8400 4829