Be Safe. Travel Safe. Stay Safe.
Private Hire Safety
Passenger & Chauffeur Safety Guidance
For the latest travel advice, private hire safety protocols and how we’re responding to coronavirus (Covid-19).
Wash your hands
Please wash your hands before and after each journey
Please use the free tissues provided
Wear a mask
Please wear a facial mask inside the vehicle
No handshaking and other physical touch please
Information and tips for clients and guests
Right from the start of the COVID-19 pandemic we’ve been actively monitoring the latest advice from the scientific world. We are continually working to help keep those who rely on our services healthy and safe.
Driving touch-free travel confidence
Contactless travel is our own concept. It keeps contact between passengers and chauffeurs down to a bare minimum. The protocol puts the chauffeur in charge of the passenger. Building on and exceeding the Department of Transport’s new guidance, our world-leading road map to safer private chauffeur hire.
Chauffeur guidance and training resources
We’ve put together a comprehensive and solid set of procedures to help keep you and your passengers safe while driving. From our contactless travel protocol, to sanitisation procedures, we’ve designed a safer experience for all our chauffeurs. We’re in this together.
‘Our members iChauffeur have shown a fantastic example of best practice and for the Private Hire Chauffeur industry to work towards passenger safety. With the government wanting the travelling public to avoid mainstream public transport, they have set the bar high with their virus prevention measures.’
For your safety
Chauffeurs will send you their temperature before collection
Maintain 2m social distancing outside the vehicle
Please use the free hand sanitiser
Your chauffeur will offer to sanitise your luggage
Raising the bar with ‘Double Clean’ touch point disinfection.
Frequently Asked Questions
Questions about safety? View our frequently asked questions.
Reimagining, & redefining safer luxury travel
For coronavirus and beyond
We are the world’s first private car hire service to bring these innovations into our daily practice:
- Contactless travel method – Go touch free
- Double Clean sanitisation standard – before and after any journey
- Hand-held UVC light disinfection of touch points and personal items
- Chauffeur temperature testing
- Coronavirus testing for chauffeurs
- No industrial strength cleaning – with risks of exposure to toxic chemicals
- Fully trained chauffeurs to help you stay safe
- 24/7 Telephone Support for client and chauffeur – 020 8400 4829