Terms & Conditions

• iChauffeur request a minimum of 3 hours notice for any online bookings during office hours.
• If you would like to book a car with less than 3 hours notice – Please call our helpline: +44 (0)20 8400 4829.
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
• The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
• Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
• We may provide subcontracted vehicles.
• By supplying your email address you permit iChauffeur to contact you via email, in return, we promise never to supply your email to any third party.
• We reserve the right to change your vehicle or chauffeur at any time if necessary.
• Every effort will be made by iChauffeur Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
• Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
• iChauffeur vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and iChauffeur Ltd shall not be held responsible/liable for any loss/damage to such property.
• iChauffeur will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
• iChauffeur and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
• iChauffeur maintains a strict non-smoking policy in all its vehicles.
• Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.
• All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.
• We do not accept online bookings for wedding journeys. Weddings are a specialist booking and we require that you call the office to discuss and book your wedding journeys.
• Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

• VAT — All prices are exclusive of VAT charged at 20%.
• Payment Terms — All payments are due in full before any bookings are undertaken. Online bookings are charged automatically by iChauffeur at the time of booking.
• Payment Methods — iChauffeur accept most Credit or Debit cards including American Express. BACS transfers must be received before any bookings are undertaken.
• Wedding Bookings — For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.
• Changes to Bookings — Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the credit card that you provided upon booking.
• Credit Card Statement — The charge on your credit card statement will be shown as iChauffeur Ltd.
• Preauthorization — iChauffeur may pre-authorize a user’s credit card to ensure that there are enough funds to pay for the booking.
• Multiple credit cards — Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that iChauffeur is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.

• Invoices — All invoices to be paid to iChauffeur, within 30 days of the date of the invoice, unless otherwise agreed in writing.
• Monthly payment — On approval, business account customers can pay monthly. iChauffeur will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
• Overdue payment — iChauffeur reserves the right to suspend customers access to their business account in the event of any overdue payment.
• Late payment charges — iChauffeur reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include iChauffeurs administrative costs and any associated costs incurred with lawyers or debt collection agencies.

• If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, all monies paid will be refundable.
• If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
• If a wedding booking is cancelled within 30 days from the start of the period of hire, the deposit will be non-refundable.
• If multiple vehicle bookings are cancelled by the Customer, within 7 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
• If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

• VAT – Minibuses and coaches are VAT exempt.
• If a booking is cancelled by the Customer within 48-72 hours from the start of the period of hire, 25% of all monies paid will be non-refundable.
• If a booking is cancelled by the Customer within 24-48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
• If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
• If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
• If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
• If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

iChauffeur consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:

The Citizens’ Advice Bureau (www.citizensadvice.org.uk)

Trading Standards (www.gov.uk/find-local-trading-standards-office)

If the customer has any complaints regarding iChauffeur, the customer is encouraged to inform iChauffeur as soon as possible, but no later than 7 days after the booking.

iChauffeur will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully looked into.

All trademark rights, copyright, database rights and any other intellectual property rights of any nature relating to iChauffeur Ltd or iChauffeur Worldwide are exclusively owned by iChauffeur and/or its group of companies.

iChauffeur Worldwide hold copyright for iChauffeur™ within the United Kingdom and the rest of the World.

• iChauffeur guarantees its customers that all their personal data remains safe and private. Any personal data that customers supply to iChauffeur upon booking by app, online, email or phone will be used by iChauffeur in accordance with its privacy policy only.
• iChauffeur do not store any credit card data. iChauffeur hold PCI-DSS certification to ascertain this.
• iChauffeur uses the services of third party payment processors. iChauffeur is not responsible or liable for any errors by these payment processors who hold PCI-DSS certification.

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iChauffeur may provide promotional rides or rewards from time to time. iChauffeur is free to delete promotional rides or rewards from customers personal or business accounts, if there is reason to suspect fraud.