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CHAUFFEUR GUIDANCE


Chauffeur Safety Protocol

At iChauffeur, our number one priority is always the safety and wellbeing of our passengers and colleagues.

Coronavirus (COVID-19) Guidance

Driving you safer, with a comprehensive and detailed chauffeur safety protocol with coronavirus (COVID-19) specific safety measures.

Overview

These are some of the key things we expect from our chauffeurs during the pandemic:

Take charge

It is vital that the chauffeur take charge of the journey from start to finish so that safety standards are maintained.

Risk Assessment

Prior to every journey. Are you safe?

Double Clean

Our MINIMUM Sanitisation Standard.

  • Wash
  • Sanitise
  • Journey
  • Sanitise
  • Repeat

Social distancing

Help the client maintain a 2 metre safe social distance from you, and others. Both in and outside your vehicle.

Don’t touch

Remote door opening by key/dash preferred. Do not let clients touch the door handles.

Face coverings

Wear a face covering and also offer your passenger(s) one.


Overview

 

Wash your hands

Please wash your hands before and after each journey

No handshakes

No handshaking or physical touch

Hand sanitiser

Offer the client hand sanitiser

Car wash

Full car wash before any journey

Air conditioning

Set air-conditioning to extract. Do not recirculate air

No vehicle modifications

No vehicle modifications

Private Hire Guidance PDF

Make sure you understand and follow the latest TfL guidance.

Free tissues

Ensure you have plenty of tissues for clients

Chauffeur temperature checks

Send your current temperature at 5pm before journey

Luggage Sanitisation

Offer to sanitise any luggage or personal items

Remote key operation

Use remote door/boot opening when possible

Window's down a little

Open windows a little to help air circulation

Health and safety risk assessment

Risk assessment before journey

Above all else, safety first. If in doubt stop. Call the office.

Wear a facial mask

Please wear a facial mask inside the vehicle

Social Distancing

Maintain 2m social distancing outside the vehicle. Take charge!

Chauffeur Coronavirus (Covid-19) testing

Some clients may request a Covid-19 test

Passenger space in vehicle

Don’t let passengers face each other

Don't touch

Reduce all touch to a minimum for both you and your client

Double Clean Sanitisation

Double Clean touch-point sanitisation before & after each journey

 

Step-by-step Procedure

Our procedure for journeys during the pandemic:

 

Step 1

Prior to the booking we ask the passenger and chauffeur a series of questions.

These questions are repeated the day before the booking.

Health Questions

What have been your travel movements over the last 2 weeks?

Have you experienced any of the following?

  • High temperature, do you feel hot to touch on your chest or back, chauffeurs DO need to take their temperature
  • Loss of taste or smell
  • New continuous cough, which means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough or your cough is worse than usual)
  • If the Chauffeur has experienced any of the COVID-19 symptoms we will advise them to stay at home and self isolate for a minimum of 7 days

Step 2

At 5pm, the day prior to the booking, we ask the passenger and chauffeur the same questions again (even if they answered all the questions the day before) The chauffeur emails his temperature to the office which is then sent to the passenger.

Step 3

Thoroughly wash your hands with warm water and soap or hand sanitiser with an alcohol content of 60% or higher

Step 4

Put on sterile gloves and a sterile mask. Take your sanitising spray and or spray with warm water and soap and proceed to sanitise your vehicle.

Focus on all ‘hot spots’

  • car keys
  • door handles, inside and out
  • head rest
  • car seats and floor
  • the back of the car front seats
  • gear stick
  • central console
  • phone charging devices
  • window controls
  • steering wheel
  • If the transfer is with children please make sure the correct child/infant  seats are also sanitised

Step 5

Secondary sanitisation (If you are involved in the UVC trial).

Once you have thoroughly sanitised the vehicle with sanitising spray and/or warm water and soap then proceed to a secondary sanitisation with your UV wand.

The wand needs a minimum of 10 seconds exposure to all ‘hot spot’ areas of the car:

Focus on all ‘hot spots’

  • car keys
  • door handles, inside and out
  • head rest
  • car seats and floor
  • the back of the car front seats
  • gear stick
  • central console
  • phone charging devices
  • window controls
  • steering wheel
  • If the transfer is with children please make sure the correct child/infant  seats are also sanitised

 

 

Step 6

Once you are satisfied you have thoroughly ‘double sanitised’ your vehicle please then dispose of your gloves (either by washing them or throwing them away if they are not reusable)

Step 7

Arriving at the pick up location

  • Contact your passenger to advise them of your location and ask them to leave any luggage outside their entrance.
  • Sanitise your hands and put on fresh sterile gloves
  • Put on your face covering

Step 8

Luggage trolley Sanitisation

  • Luggage trolley ( for airports//hotels/train station where a luggage trolley is used)
  • For airport /station pick ups please take the luggage trolley from the passenger at the first available opportunity
  • Prior to pushing the luggage trolley please sanitise the luggage trolley handles with sanitising spray

Step 9

Luggage sanitisation (If you are involved in the UVC trial).

All luggage must be subject to sanitisation with the UV wand. Please advise your Clients that this in no way will damage their luggage , rather provide them with the added security of knowing their luggage is virus free.

Step 10

Open the boot of the vehicle with the remote control and place all luggage inside the vehicle. Close the vehicle using the remote control.

Step 11

Personal item sanitisation (If you are involved in the UVC trial).

Offer to sanitise the Client’s telephone/ hand bags/laptop case.

Step 12

Client enters vehicle

  • Chauffeur & passenger will always be 2m apart, if not then should face away from one another when engaging in any conversation
  • Open the close the doors for the passenger with remote control where possible
  • If the passenger is not wearing a mask please offer them one
  • Offer the client hand sanitizer for the journey
  • Have windows slightly open and set AirCon to extract
  • Offer Client a packet of unopened travel tissue

Step 13

Arriving at your destination

  • Exit the vehicle and open the passenger doors for your passengers electronically
  • Transport their luggage to the entrance of the destination
  • Dispose of any water bottles or tissues clients may have used as well as your gloves
  • Thoroughly wash your hands with warm water and soap or hand sanitiser with an alcohol content of 60% or higher
  • Take your sanitising spray and or spray with warm water and soap and proceed to sanitise your vehicle.