iChauffeur’s QSi Gold Award 2017
No matter how good you believe you are, to grow service levels, it’s essential to compete against the best in the industry. So, when we recently won the QSi Gold Award for the Chauffeur Company of the Year for 2017, it was a vindication for the values we stand for at iChauffeur.
The awards, open to every chauffeur and private hire company in the UK, are designed to recognise operators and individuals that demonstrate excellence in quality, service and innovation.
So, what does it take to be the best?
Surrounding our customers in luxury and a sense of tranquillity from the hustle and bustle of busy streets is vital. To achieve that we only use the premier class of vehicles: Rolls Royce, Bentley, Mercedes Benz and Range Rover. With ultra-luxurious minibuses and coaches for large parties.
Sitting in the driver’s seat of these vehicles are the most skilled and experienced chauffeurs in the industry. And all of them have committed themselves to our iChauffeur Charter: an agreement that highlights the most exacting of standards.
Some of our chauffeurs have served royalty and heads of state. Some are skilled in close personal protection. Some are multilingual. However, all of them are the epitome of discretion, reliability and courtesy.
Personality is also key. Many of our chauffeurs build close professional relationships with our regular clients, so we endeavour to ‘match’ our chauffeurs to our clients’ needs as much as we possibly can.
Backing our chauffeurs is a highly experienced team of administration specialists including project managers and event coordinators. These are specialists who are well-versed in handling unplanned eventualities: a missed flight, flooded roads, changes to schedules – they have seen it all and solved it all.
And supporting them is state-of-the-art IT systems that make every transaction as smooth and effortless as the luxury vehicles in our stable.
As satisfying as it was to win the QSi Gold Award for Chauffeur company of the year, we now have a more significant challenge to face. Maintaining our standards of service so that we can repeat our success in 2018.