car-list-eclass

Mercedes E-Class

car-list-sclass

Mercedes S-Class

V-class-side

V-Class

car-list-phantom

Rolls Royce Phantom

bentley-mulsanne

Bentley Mulsanne

rra

Range Rover Autobiography

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Range Rover

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Minibuses

Starliner-luxury-Coach-SIDE-final (1)

Coaches

Flight Arrival Procedures

  • Please monitor the flight the night before on long haul flights or on the day for shorter flights. Download relevant flight arrival Apps.
  • Aim to be in the arrivals hall no later than 15 minutes after the flight has landed unless otherwise specified.
  • Ensure you are parked as close to the arrivals hall as possible and ensure your boot is accessible as well as having plenty of room to let your passengers into the vehicle.
  • Wait with a name-board as close as you can get to the gate (iPad name-board preferred).
  • SMS the passenger on arrival stating the following: “Good Morning Mr Brown, I am Tom from iChauffeur and I will be waiting for you as soon as you come through arrivals with a name-board”.
  • Welcome the passenger and introduce yourself and ask them their name “Good morning, My name is Tom from iChauffeur are you Mr Brown?”
  • Confirm to the passenger where you are taking them. “May I just confirm that I am taking you to Browns Hotel”.
  • Offer to carry their luggage / bags.
  • Once in the vehicle make the customer aware that there is wifi on-board (advising them of the password) as well as bottled water and refreshments.
  • On arrival ask the passenger permission to open their door before exiting your vehicle. “Let me open your door for you Sir / Madam”.
  • Thank the passenger and offer them your iChauffeur business card.
  • After the job if you feel that you have some relevant feedback, be it a business opportunity for iChauffeur or specific information about the client, please call the office and advise.