020 8400 4829Why The Right Chauffeur is Vital
Any quality driven chauffeur company will understand and recognise the importance of the chaps on the road. The guys that perform well and gel with their customers. Those chauffeurs who seem to get requested more than others and who produce hot feedback like; “We must have Michael again, my boss loved him”. It is not enough to have an amazing website, a huge fleet of brand spanking new chauffeur vehicles and the latest iPhone app. If the customer does not warm to the person picking them up your time is limited within the chauffeur industry.
What Makes a Good Chauffeur?
There is absolutely no point being a chauffeur unless you enjoy driving. If traffic jams wind you up or you stress over travelling long distances, then forget it and move on. A chauffeur must enjoy being out and about and thrives in new scenarios each day. They must embrace change rather than fear it. It is these service based individuals who like a challenge and enjoy being part of a team that are successful. Being a top chauffeur is not about reflective glory and cruising around with A-list celebrities, Royalty and other famous faces. The industry is not often like that as many customers are private successful individuals who like to feel safe and comfortable with their chauffeur. Of course a good chauffeur must have topographical training and be familiar with the best sights to see. He must also be flexible and ensure someones special occasion goes smoothly and that may mean reading the customer well with good insight and instinct. The most important factor that makes a good chauffeur is simply that he or she enjoys what they do.
Retaining Customers
If we take a booking from a customer and they bond with the chauffeur then we will always do our very best to match them up again on the next journey. This way the customer feels that they have their own personal chauffeur, although they might only take a chauffeur journey several times a year. Sometimes the feedback from a journey comes from the chauffeur as well as the client. The chauffeur may mention that he enjoyed driving a particular client very much and that they got on well, and subsequently this feedback will be added to the clients profile. This enables us to build a solid and realistic database for each client. Each time they use our service something else can be added, like a particular way a client likes to travel, or the type of newspaper that they like to read.
The Fine Line
Sometimes after the chauffeur and client have built a solid relationship you may find that the client opens his private life to the chauffeur. The chauffeur may get invited to social events and family parties or may even be offered holidays abroad. It has been known that chauffeurs have been given expensive watches or even luxury cars as gifts. Quite frankly, this is where things can get tricky as the chauffeur, if he is not mindful, may get too close to the client and the air of professionalism can be lost. Once again these potential difficulties are down to the individual, and for me, this type of etiquette cannot be learned. It is instinctual and is something that the chauffeur is naturally able to interpret.
